AI Agents Training

Master platforms like Power Automate Desktop, Zapier, Landbot, and n8n, and learn to integrate OpenAI for intelligent automation. Whether you are automating tasks, orchestrating complex workflows, or creating smart conversational agents, this course makes it accessible and effective.
Format

Instructor-led online training

Certificate

AI Agent Specialist

Level

Advanced

Language

English

Duration

24 hours of live classes

6 weeks program
Next start date

25.08.2026

Tuesdays: 16:00 - 20:00

Ideal candidate profiles

This course is designed for non‑technical professionals who want to leverage AI agents to streamline operations, improve service quality and extract insights from documents. It is ideal for individuals with little or no coding experience who wish to build, manage and secure AI‑driven workflows.

Business analysts & operations managers

focus on process optimisation, data integration and automation of repetitive tasks; learning to design secure workflows and performance metrics.

Citizen developers & customer‑support managers

individuals responsible for creating internal tools or conversational agents for customer service; they learn to build chatbots, triage tickets, route requests and maintain governance.

Project managers & knowledge‑workers in finance, HR or legal

professionals coordinating multi‑system integrations or working with sensitive documents; they gain skills in orchestrating multi‑step workflows, integrating LLMs for document analysis.

Highlights of the training

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Foundations of AI agents

Learn how agents perceive, decide, act and remember and map routine tasks to no‑code workflows using Power Automate and Zapier.

LLM integration & document intelligence

Integrate large‑language‑models via function calling, perform PDF ingestion and summarisation, implement retrieval‑augmented generation and evaluate performance.

Conversational agent design

Build and deploy chatbots in Landbot and Chatfuel; define intents, entities and rich responses; analyse conversation logs to improve customer engagement.

Task orchestration

Automate complex processes across applications using Zapier AI and n8n, embed conditional logic and error handling, and monitor workflows for reliability.

Citizen development & use‑case strategy

Empower business users to create internal tools; identify opportunities in operations, finance, HR and legal; follow best practices to avoid shadow‑IT and ensure governance.

AI security & compliance

Understand AI‑specific risks and apply best practices like data validation, encryption, adversarial training and governance frameworks
Benefits

Why book this course

Practical, hands‑on learning

Participants work on real‑world exercises and a capstone project, receiving personalised feedback and building a portfolio of secure AI agents.

Security‑first mindset

Learners gain a solid understanding of AI‑specific threats and mitigation strategies, ensuring that deployments adhere to privacy regulations and governance frameworks

Accessible to non‑technical roles

No prior coding experience is required; the course uses intuitive no‑code tools, enabling business analysts, citizen developers and project managers to automate workflows and build AI solutions.

Swiss recognition and networking

Delivered by the Swiss Cyber Institute, a registered AI and cybersecurity education provider, the programme combines industry expertise with networking opportunities.

Have questions? Let's talk!

If you are unsure whether this training and course fits your experience or goals, let's talk. I am happy to walk you through the details and help you make the right decision for your future.
Mirza Mujcic
Education Advisor